Conceptual UX Flows

UX Flows – US Health Insurance Platform

Changing the UX Process – Healthcare Open Enrollment Initial Flow

Moving from a use-case, pillar-based approach to a customer health experience driven approach.
Holistic view across the entire customer journey to limit gaps.
Encourages placing the customer first vs. business processes during requirements gathering exercises.
Identify cross-channel connection points and hand offs
Year
2016
Client
Master's Usability Class Project
Tools
Sketch, Framer, Invision